Delivery
Two different things leave this workshop: a file, which arrives by email, and a resin print, which arrives by courier. Here is what each one costs, how long each one takes, and what we do when something goes astray.
At a glance
| What you ordered | When it reaches you |
|---|---|
| Print-ready file (every order) | 5 to 10 working days from the scale being confirmed, by email. No postage. |
| Resin print, New Zealand | 3 to 5 working days to make, then 2 to 4 working days by courier. |
| Rural delivery | Add 1 to 2 working days to the courier time. |
| Postage cost | $9 for the whole order, however many prints are in it. |
| Outside New Zealand | Not available online — email us for a quote. |
Files
Your print-ready file is emailed to the address on your order, normally within 5 to 10 working days of the scale being confirmed. There is no postage on a file, and nothing is posted to you if prints were not part of the order.
If the email has not arrived by the end of that window, check your spam folder and then email us — large attachments occasionally get filtered, and we can send a download link instead.
Resin prints
Prints are made only after you have approved the file, so the clock on a print starts then, not at checkout. Allow 3 to 5 working days on the bench, then 2 to 4 working days in the courier network.
- Postage is a flat $9 for the order, anywhere in New Zealand, however many prints it holds.
- We post with a tracked courier and email you the tracking number the day your parcel leaves.
- Rural addresses add 1 to 2 working days. We deliver to PO boxes only where the courier allows it — a street address is safer.
- Small scale resin travels in a rigid box with the fragile parts supported. If a piece is snapped on arrival, that is ours to fix — see the refunds and returns page.
Getting the address right
We post to the address you give at checkout. If you spot a mistake, email lmc263@uclive.ac.nz straight away — we can almost always change it before dispatch, and never after.
A parcel returned to us because the address was wrong can be re-sent for another $9.
Late, missing or damaged parcels
If tracking has not moved for three working days, tell us and we will chase the courier. Most “lost” parcels are found within a week.
If it is genuinely lost, we remake and repost the print at no charge to you. If it arrives damaged, email us within 14 days with a photograph and we replace or refund it — we deal with the courier, you do not have to.
If we are running behind on the making, we email you before the estimate runs out with a new date, and you can cancel anything not yet made for a refund.
Outside New Zealand
The checkout is set up for New Zealand delivery only. Files, of course, go anywhere — if you are overseas and want prints as well, email lmc263@uclive.ac.nz and we will quote the postage before you order.
Any customs duty or import tax on an overseas parcel is the customer’s to pay. We declare parcels honestly and at their real value.
Collecting in person
We are in Christchurch Central, Christchurch 8011. Collection can be arranged by appointment — email us before you order and we will take the $9 postage off.
Answered within one working day.